Frequently Asked Questions

Volkswagen Dealership FAQs

Q: Can I sell my car to you even if I don't plan to purchase one?

A: Yes, we'll purchase your car even if you don't plan on purchasing a vehicle from us. We'll provide you with a cash offer or you can apply the value towards a new vehicle from our inventory. To get started, use our easy online trade-in value tool to get a quick estimate of your car's worth!

Q: What is the difference between buying and leasing?

A: Buying a vehicle almost always means higher monthly payments, but you will own the vehicle once it is paid off. You'll have lower monthly payments when you lease, but you'll also have mileage limits and you must return the vehicle at the end of your lease unless you opt to buy it out.

There are pros and cons to both buying and leasing. If you're not sure which is right for you, our finance team is here to help you make the right decision!

Q: How long is a typical car loan?

A: Most car loans range from 48 to 72 months. A longer term will help lower your monthly payments while a shorter term means higher payments. We'll work with you to create a financing plan that fits your budget.

Q: Can I still get approved for a Volkswagen loan if my credit isn't great?

A: At Hoover Volkswagen of Lithia Springs, we work with a network of trusted lenders to help find financing options, regardless of your credit situation. Our VW finance team will guide you through the process and help you explore the best solutions to get you behind the wheel.

Q: What documents do I need to provide when applying for financing?

A: When applying for financing, you'll typically need to provide proof of income, identification (such as a driver's license), and information about your credit history. Our finance team is here to walk you through the process and ensure you have everything you need for a smooth experience.

Q: What is the difference between used and certified pre-owned?

A: Certified pre-owned Volkswagen cars are typically recent models that undergo a thorough 156-point inspection and include a CARFAX Vehicle History Report. As a Volkswagen dealership, we can only sell certified pre-owned Volkswagen vehicles. Our used car selection features various years, makes, and models-all inspected for quality, but they don't meet the same rigorous standards as certified pre-owned VWs.

Q: Do you sell used vehicles from brands other than Volkswagen?

A: Yes, we offer a selection of used vehicles from a variety of brands, not just Volkswagens. Our inventory includes a range of makes and models, ensuring you find the perfect used vehicle.

Q: Do you sell electric Volkswagen vehicles?

A: Yes, we're proud to carry electric Volkswagen models, including the VW ID.4. These vehicles combine the latest technology with eco-friendly performance. Visit our dealership or check our website for more information on available electric models!

Q: I'm looking for a new car, but I'm unsure which model suits my lifestyle. Can you help?

A: Of course! Our sales team is ready to help you find the perfect vehicle for your lifestyle. We'll discuss your preferences and the features that are most important to you, like space, fuel efficiency, or technology, to make sure you find the best vehicle for your  needs.

Q: Are there any Volkswagen specials or deals available for recent graduates?

A: Yes, we offer special financing options for recent college graduates. This includes discounted rates and flexible terms to help make your first car purchase easier. To learn more about the specific details and requirements, check out our VW College Graduate Program here.

Q: Do you have any vehicles priced under $20k?

A: Yes, we have a great selection of vehicles priced under $20,000. Our diverse inventory includes cars, trucks, and SUVs from multiple brands, making it easy for you to find a new vehicle that doesn't break the bank!

Q: How often should I change my car's oil?

A: The recommended oil change interval for a Volkswagen depends on several factors, including the model year, type of oil, and your driving habits. Most modern vehicles typically require an oil change every 3,000 to 5,000 miles or every 3 to 6 months. However, if you're using full synthetic oil, you can often extend that interval to 5,000 miles or 5 to 6 months. Check your owner's manual for manufacturer recommendations for your specific vehicle.

Q: Is it necessary to rotate my tires?

A: Yes, rotating your tires is important for maintaining even tread wear and getting the most life out of your tires. Regular rotation also helps ensure better handling, higher fuel efficiency, improved traction, and a smoother ride. We recommend a tire rotation at every oil change.

Q: What are my recommended service intervals?

A: Volkswagen recommends oil changes every 5,000-7,000 miles, tire rotations every 5,000 to 7,500 miles, and brake fluid replacement every two years. For specific intervals, refer to your owner's manual or schedule a service appointment at our VW service center!

Q: Do you offer service specials?

A: Yes, we frequently have service specials available. Be sure to check our website for the latest deals on new and used Volkswagens!