TYPE:ServiceMODEL:TiguanYEAR:2024
I was able to contact the gentleman that sold us our vehicle and he was able to expedite the service for us.
Average Score (187 reviews):4.6
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:AtlasYEAR:2023
I was very very happy with my service. Thank you very much.
TYPE:SalesMODEL:JettaYEAR:2025
TYPE:ServiceMODEL:JettaYEAR:2019
I scheduled an oil change appointment for 10:30am, only to sit there for 2.5 hrs and no oil change and was told that there were 2 cars in front of my car. But when I got there at 10:30, I was told that there was 1 car ahead of me. Worst customer service ever!!!!
TYPE:ServiceMODEL:JettaYEAR:2023
Simply the service that I received was good.
TYPE:ServiceMODEL:TiguanYEAR:2019
TYPE:ServiceMODEL:JettaYEAR:2019
TYPE:SalesMODEL:AtlasYEAR:2024
TYPE:ServiceMODEL:JettaYEAR:2019
My visit was just to have a new key programmed. I was fortunate enough that I was able to be worked in the same day. I called to inquire about having the key programmed at 11AM and was able to get an appointment for 2PM. The service advisor informed me of two recalls and asked if I would like to go ahead and get those taken care of. One of the recalls was not completed but it was due to some software issues and was not the advisors fault nor the technician. I was satisfied that one was knocked out while I was already there.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
An oil change appointment should not require three hours.