Average Score (187 reviews):4.6

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

187 Ratings

4.6 Average

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  • Jerry S.07-02-2025

    TYPE:ServiceMODEL:JettaYEAR:2019

  • Sharkel P.07-01-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2022

    I had a scheduled appointment and it took them them over 2 hours to do a simple oil change.

  • Kelly J.06-30-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

    Warm atmosphere.

  • Patricia T.06-30-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

    I was a walk in BUT received prompt and professional service as if I had an appointment.Thanks Hoover service team

  • Angela J.06-24-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2021

    Scott was my service advisor. He was amazing. Very kind, informative and knowledgeable.

  • Paula B.06-23-2025

    TYPE:ServiceMODEL:PassatYEAR:2019

    I appreciate the customer service and advice.

  • Christine M.06-23-2025

    TYPE:ServiceMODEL:TiguanYEAR:2023

    Matt was awesome, he went above and beyond to ensure my experience went well.

  • Brandon E.06-23-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022

  • Angela B.06-20-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2023

    I chose the 5 star because I was treated with kindness and courtesy

  • Emilce A.06-20-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

    Un 10 son exelentes